SHIPPING TERMS AND CONDITIONS.

We offer express shipping as our standard shipping method, from our warehouse on the Gold Coast, Australia.

 

All orders (except Pre-Orders) are dispatched within 4 working days - except weekends or public holidays. When your order has been dispatched we will email you a tracking number within 1 business day after the order has been sent.

 

*Note: Orders placed on a Friday after 4PM AEST and over the weekend will not be processed until the following Monday.

Our hours of operation are Monday-Friday, 9.00am to 5.00pm AEST. We are closed on all major public holidays.

 

Orders will not be refunded for packages that are not accepted by the customer or recipient.

 

Two Wolves Swimwear is not responsible for lost or stolen packages that are confirmed delivered by tracking.

The customer is responsible for any loss or damage of these items.

 

By placing an order for international shipping, the customer agrees to pay all taxes, fees and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time, so please allow for this when trying to estimate a delivery date.   Two Wolves Swimwear is not responsible for these or any other additional costs.

 

If you have any questions regarding your order, please contact Two Wolves Swimwear at hello@twowolvesswimwear.com

 

* Important: We can only ship to PO Boxes within Australia. We are unable to ship to PO Boxes internationally as the package will need to be signed upon delivery. Please note we are unable to re-direct orders once they have been dispatched.

 

 

SHIPPING RATES AND DELIVERY

 

 

We offer express shipping as our standard shipping method. All delivery timeframes listed are from the dispatch date.  Import duties and taxes are not included in the item price or shipping cost and are the responsibility of the customer.

 

Free Shipping to New Zealand, USA, and Europe on all orders over $250

 

 

 

DOMESTIC SHIPPING

 

Flat rate of $12.00AUD

Please allow 1-3 business days.

 

INTERNATIONAL SHIPPING

 

For International shipping, we will be shipping with DHL Express.

IMPORTANT: International orders must supply their phone number when entering checkout details. We can not ship with DHL until we have it.

 

NEW ZEALAND 

Flat rate of $20.00AUD

Please allow 1 - 3 business days.

 

USA, CANADA & MEXICO

Flat rate of $24.00AUD

Please allow 2 - 10 business days.

 

EUROPE

Flat rate of $33.00AUD

Please allow 2 - 10 business days. 

 

ALL OTHER DESTINATIONS 

Flat rate of $65.00AUD

Please allow 3 - 15 business days

 

Please note, unfortunately, we are unable to ship to Russia, Ukraine, and Saudi Arabia