All orders (except Pre-Orders) are processed and packaged ready for shipment within 4 working days, except weekends or public holidays. Once your order is ready to be shipped, we will email you a tracking number within 1 business day, after the order has been dispatched from our warehouse. Watch out for this email so you can track the progress of your order. Refer to the SHIPPING RATES & DELIVERY section for delivery timeframes, once dispatched.
We can only ship to PO Boxes within Australia and CANNOT ship to PO Boxes internationally, as all international packages must be signed upon delivery, so please ensure that you provide your daytime delivery street address and contact number.
We are also unable to re-direct orders once they have been dispatched, so double check all details are entered correctly at the checkout.
Orders will not be refunded for packages that are not accepted by the customer or recipient.
All unclaimed and un-deliverable packages that are returned back to us will be shipped back at the customer's own expense.
Two Wolves Swimwear is not responsible or liable for lost or stolen packages. Including incorrect addresses provided. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalising your order.
*Please note: Shipping timeframes listed below are calculated AFTER orders have been dispatched from the warehouse.*
Unfortunately we cannot guarantee you will receive your package within the timeframe expected. Estimated delivery times are a guide only and commence from the date of dispatch. Every order is supplied with a tracking number.
SHIPPING RATES & DELIVERY
Express flat rate $9.00 USD
Please allow 1-3 business days
Express flat rate $15.00 USD
Please allow 2- 5 business days
USA, CANADA & MEXICO
Express flat rate $20 USD
Please allow 2-7 business days
Express flat rate $22.00 USD
Please allow 2 - 10 business days
ALL OTHER DESTINATIONS
Express flat rate $40.00 USD
Please allow 3 - 15 business days
**we are unable to ship to Russia, Ukraine & Saudi Arabia**
You will receive a tracking number within one business day of your order being dispatched.
Australian Orders are shipped express via Australia Post network.
International Orders are shipped express via DHL Express.
CUSTOMS IMPORT DUTY & TAXES
Please note that Two Wolves Swimwear WILL NOT be held liable for customs clearance fees, import duties and local sales taxes levied by your country. Payment of these might be necessary to release your order from customs on arrival. We are also not responsible for the delay in delivery caused by customs.
All prices online do not include any of these customs clearance fees. Please familiarise yourself with your country's customs, import duty, taxes, including your country's rules and regulations for importing foreign goods and products, prior to placing an order.
If a delivery attempt has been made and the item was not collected and has been returned, you will be required to pay the re-delivery fee and any other dutiable fees which may apply. All unclaimed/un-deliverable parcels that are returned back to us will be shipped back at the customers own expense.