FAQ.

Where can I purchase Two Wolves Swimwear?

 

Two Wolves Swimwear is exclusively available at twowolvesswimwear.com and cannot be purchased anywhere else.

 

What Currency do you charge?

 

All of our products are priced in USD.

 

How can I contact you?

 

Our business operates through a mobile office. The most efficient and quickest way to contact us is by sending an e-mail. Please click on the CONTACT US page for further details.

We will get back to you as soon as possible.

 

What are your operating hours?

 

Our office hours are 9:00am - 5:00pm Monday - Friday (Australian Eastern StandardTime).

Any enquiries that are made outside of our office hours or over the weekend will be responded to as soon as possible upon our return to the office.

 

What payment methods do you accept?

 

We accept Visa, MasterCard, and Paypal only.

We DO NOT accept American Express or Diners cards.

 

What if I need to change or cancel my order?

 

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need.

We process orders super fast, and once an order ships we’re unable to cancel it.

If you do need us to cancel an order, please reach out to hello@twowolvesswimwear.com right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!

 

Should you no longer want your purchase after placing the order, you will need to submit a credit request and send the unwanted items back once received.

Please note Two Wolves Swimwear will not be held liable for the reimbursement of any associated shipping costs for change of mind purchases or the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before placing your order.

 

For further information please see our return policy on the RETURNS AND EXCHANGES page.

 

When will my order arrive?

 

Shipping details and time estimates can be found on the SHIPPING POLICY page.

 

We provide “Express Shipping”as a flat rate.

 

Please allow 1-2 working days to pack your order. If your location is more remote, you will be notified after purchasing, your tracking ID and estimated postage arrival.  Please note your order can take up to 10 business days.

 

There are some instances that are out of our control, this includes customs or courier delays which may affect your delivery time frame. Orders placed over a  weekend or public holiday will be shipped the following business day.

 

Will I have to pay any taxes or duties on top of my order?

 

Regulations for import duties and taxes as they relate to international purchases made online vary from country to country. Please be aware that Two Wolves Swimwear will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made, or if your product is seized by customs.

 

The responsibility for any custom duties, foreign taxes or other fees, which may be imposed to your order, will rest with the customer and will not be reimbursed. Please contact your local customs offices if you would like to seek more information regarding taxes and duties applicable in your own country.  Import duties and taxes are not included in the item price or shipping costs.

 

Where do you ship to?

 

We offer worldwide shipping with a flat rate to all destinations unless otherwise specified.

Please see our SHIPPING POLICY for further details

 

What if the item I received is damaged or faulty?

 

We strive to ensure all items sold are of the highest standard and quality.

We conduct a robust quality check on all our items  prior to dispatching to our customer.

However, if you have received an item with a manufacturing fault, we will happily replace it, as long as it has been returned within 10 days of purchase.  Please contact us immediately at hello@twowolvesswimwear.com so we can review the matter.

 

What size should I order?

 

We understand it can be difficult to figure out your sizing when shopping online.

Our items are considered true to size so purchase a size in which you would normally wear.

Measurement information for our items is available  on the SIZING page.  Please review this page prior to purchasing.

In addition we have also outlined the size the model is wearing on the online store, which can help as a guide.

 

Is it safe to order from your online store?

 

Yes.  Our system does NOT store any credit card details nor do we share your personal information with any third party.